Privacy Policy
This Privacy Policy ("Policy") explains how Banqeta Pty Ltd (ABN 30 653 645 633) ("Banqeta", "we", "our", or "us") collects, uses, discloses, and protects personal data when you visit or use www.banqeta.com, any related mobile applications, or any products, services, and tools we provide (collectively, the "Platform").
By accessing or using the Platform you agree to the practices described in this Policy and to our Terms of Use and Cookies Policy. If you do not agree, please do not use the Platform.
1. Who We Are
Controller: Banqeta Pty Ltd, Suite 5, 30 Main Drive, Birtinya QLD 4575, Australia.Email: privacy@banqeta.com
Banqeta is responsible for deciding how and why your personal data is processed. We engage carefully selected third party processors (e.g. cloud hosting, payment processors, KYC providers) who process data on our instructions and under contract.
2. Data We Collect
We collect personal data in the following categories:
| Category | Examples |
|---|---|
| Identity Data | full name, date of birth, nationality, photo ID number, selfie (for identity verification) |
| Contact Data | business and mailing address, email, telephone |
| KYC & AML Data | ID documents, proof of address, source of funds / wealth information, screening results |
| Financial Data | bank or wallet details used to fund or withdraw |
| Transaction Data | details of payments, transfers, trades, orders, subscriptions |
| Technical Data | IP address, device ID, browser type, operating system, timezone, cookies |
| Usage Data | clickstream, feature use, error logs, page interactions |
| Marketing Data | preferences for receiving newsletters or event invites |
We do not knowingly collect data from anyone under 18. If you believe a minor has provided data, please contact us.
3. How We Collect Data
Directly from you – when you create an account, complete KYC checks, fund your account, contact us, or otherwise provide information.
Automatically – via cookies and similar technologies when you browse the Platform (see Cookies Policy).
From third parties – identityverification vendors, sanctions and fraud databases, analytics providers, advertising networks, and publicly available records.
4 Why We Process Data & Legal Bases
| Purpose | Lawful basis |
|---|---|
| Create and administer your account; deliver requested services | Contract performance |
| Conduct KYC/AML checks; prevent fraud and financial crime | Legal obligation; legitimate interest |
| Process payments, trades, and transfers | Contract performance |
| Provide customer support and service notifications | Contract performance; legitimate interest |
| Improve and secure the Platform; troubleshoot, data analytics | Legitimate interest |
| Comply with tax, accounting, and regulatory reporting | Legal obligation |
| Send direct marketing where permitted | Consent (noncustomers) / Legitimate interest (existing customers) |
You may withdraw consent at any time without affecting prior processing.
5. Sharing Your Data
We share personal data only when necessary:
Service providers (e.g. cloud hosting, analytics, KYC, card issuing, payment processing) under contract;
Professional advisers (lawyers, auditors, insurers) under duty of confidentiality;
Regulators, courts, lawenforcement where required by law or to protect rights;
Successors in the event of a merger, acquisition, or asset sale (data will remain subject to this Policy). We never sell personal data.
6. International Transfers
Your data may be processed outside your country, including outside the European Economic Area ("EEA"). Where we transfer data internationally we rely on:
Adequacy decisions; or
Standard Contractual Clauses approved by the European Commission. Safeguards are reviewed regularly.
7. Security
We employ administrative, technical, and physical safeguards—including encryption in transit and at rest, access controls, and regular penetration testing—to protect data from loss, misuse, or unauthorised access. No system is 100 % secure; if you suspect a security issue please email security@banqeta.com.
8. Data Retention
We retain personal data only as long as necessary for the purposes stated in this Policy, including:
7 years after account closure for AML, accounting, and tax obligations, or
Longer if required for legal claims, investigations, or to comply with law. Data may be anonymised and retained for statistical purposes.
9. Your Rights
Subject to local law, you have the right to:
• Access the personal data we hold about you;
• Correct inaccurate or incomplete data;
• Request deletion in certain circumstances;
• Restrict or object to processing;
• Port data to another provider;
• Withdraw marketing consent at any time. Requests: email privacy@banqeta.com. We may need ID to verify requests. We respond within one month.
10. Cookies
We use cookies to operate and improve the Platform. See our separate Cookies Policy for details and optout options.
11. ThirdParty Links
The Platform may contain links to thirdparty sites. We are not responsible for their privacy practices. Review any thirdparty privacy notice before providing data.
12. Changes to This Policy
We may update this Policy periodically. Material changes will be highlighted on the Platform or sent via email. Continued use of the Services constitutes acceptance of the revised Policy.
13. Contact Us
Questions or concerns?Email: privacy@banqeta.com Postal: Suite 5, 30 Main Drive, Birtinya QLD 4575, Australia
If you are in the EEA you may lodge a complaint with your local supervisory authority, but we ask that you contact us first so we can address your concerns.