Privacy Policy
Effective Date: 8th October 2025
1. Introduction
Banqeta Pty Ltd (ABN 81 661 222 500) (“Banqeta”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website at www.banqeta.com (“Website”) or use our services, applications, or products (collectively, “Services”).
Banqeta provides technology and user interfaces that connect you to regulated financial service providers, including Layer 2 Financial Inc. (trading as Rail), Stripe Pty Ltd, Intercash, and Visa. These partners process payments, issue accounts and cards, and hold funds in accordance with their respective regulatory obligations.
2. Scope
This Privacy Policy applies to:
Visitors to our Website;
Users of the Banqeta platform; and
Individuals or entities engaging with Banqeta through white-label or partner programmes.
This Policy does not apply to personal data processed directly by our regulated partners (e.g. Rail, Stripe, Intercash, or Visa). Their own privacy policies govern how they handle such data.
For reference:
3. Information We Collect
We collect the following types of information:
3.1 Personal Information You Provide
Full name, company name, and contact details (email, phone number, address)
Identity verification documents (e.g. ID, passport, business registration documents)
Billing and payment information
Correspondence and communication records
3.2 Information Collected Automatically
IP address, browser type, operating system, and device identifiers
Usage data including access times, pages viewed, and referral links
Cookies and similar technologies (see Section 8)
3.3 Information from Third Parties
We may receive information from our regulated partners, payment processors, compliance providers, or referral partners when necessary to provide Services or comply with laws.
4. How We Use Your Information
We use personal information for:
Account setup, verification (KYC/KYB), and service delivery
Transaction processing and payment facilitation
Compliance with legal, tax, and regulatory obligations
Fraud prevention, risk assessment, and anti-money laundering checks
Providing customer support and responding to enquiries
Improving, maintaining, and personalising the Banqeta platform
Communicating important updates, including pricing or policy changes
We may anonymise or aggregate data for analytics, provided individuals cannot be identified.
5. Legal Basis for Processing
We process personal data under one or more of the following legal bases:
To perform a contract with you or your organisation
To comply with legal and regulatory obligations
To pursue legitimate business interests (e.g. platform optimisation, fraud prevention)
With your consent (e.g. marketing communications)
6. Disclosure of Information
We may share your personal data with:
Regulated partners such as Layer 2 Financial Inc. (Rail), Stripe, Intercash, and Visa, for account provision, card issuance, and payment processing
Third-party service providers for cloud hosting, identity verification, analytics, or communication tools (e.g. Google Cloud, Microsoft, HubSpot)
Regulators, law enforcement, or government authorities, where legally required
Corporate affiliates and professional advisers, for legitimate business purposes
We do not sell or rent your personal data.
7. International Data Transfers
Some of our regulated partners and service providers operate outside Australia, including in the United States, Canada, the United Kingdom, and the European Economic Area.
Where data is transferred internationally, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses or equivalent protections under the Privacy Act 1988).
8. Cookies and Tracking Technologies
Banqeta uses cookies and similar tracking tools to:
Enhance user experience
Analyse traffic and performance
Store user preferences
You can manage cookies via your browser settings. Blocking some cookies may affect functionality or performance.
9. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this Policy or as required by law, including recordkeeping, tax, and compliance requirements.
When data is no longer needed, it is securely deleted or anonymised.
10. Data Security
We use industry-standard security measures, including encryption, firewalls, and access controls, to protect your data from unauthorised access, alteration, disclosure, or destruction.
Despite these measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Your Rights
Depending on your jurisdiction, you may have rights to:
Access, correct, or delete your personal data
Restrict or object to processing
Withdraw consent (where applicable)
Request data portability
To exercise your rights, contact hello@banqeta.com. We may require verification of your identity before responding.
12. Marketing Communications
We may contact you with updates, offers, or information related to our Services. You can unsubscribe at any time by using the link in our emails or contacting us at hello@banqeta.com.
13. Third-Party Links
Our Website may include links to third-party sites. We are not responsible for the content, security, or privacy practices of these external websites.
14. Changes to This Policy
We may update this Privacy Policy periodically. The “Effective Date” at the top will indicate the latest version.
Significant changes will be communicated via our Website or by email where appropriate.
Continued use of our Services after changes are published constitutes acceptance of the updated Policy.
15. Contact Information
If you have any questions, requests, or complaints about this Privacy Policy or how your personal information is handled, please contact:
Banqeta Pty Ltd
Moorabool Street, Geelong, VIC 3220, Australia
Email: hello@banqeta.com
Website: www.banqeta.com