Terms of use
Effective Date: 8th October 2025
1. Acceptance of the Terms of Use
These Terms of Use are entered into by and between you ("User", "you") and Banqeta Pty Ltd, a company incorporated under the laws of Australia (ABN 81 661 222 500) ("Company", "we", "us").
Banqeta Pty Ltd contracts regulated providers including Layer 2 Financial Inc. (trading as Rail), Stripe Pty Limited, Intercash, Visa, and Google Cloud to provide specific services described in these Terms.
The following terms and conditions, together with any documents expressly incorporated by reference (collectively, these “Terms of Use”), govern your access to and use of www.banqeta.com (“Website”), including any associated mobile applications (“Applications”), content, functionality, and services offered on or through the Website and Applications (collectively, the “Product”).
By using the Website or any Product, or by clicking to accept or agree to the Terms of Use when prompted, you accept and agree to be bound by these Terms of Use and by our Privacy Policy, incorporated by reference.
If you do not agree to these Terms of Use or the Privacy Policy, you must not access or use the Website, Application, or any Product.
2. Relationship with Regulated Providers
Banqeta provides access to multi-currency accounts, payments, and digital currency wallets through its technology platform.
The traditional currency accounts and digital currency wallets are provided and operated by Layer 2 Financial Inc. (Rail), a regulated financial services provider.
By opening and using such accounts or wallets, you acknowledge and agree to be bound by Rail’s terms and privacy policy, which govern those parts of the service:
https://legal.rail.io/legal/customeragreement/
https://legal.rail.io/legal/privacy/
Banqeta does not hold client funds, issue payment cards, or perform regulated financial activities. Banqeta acts as a technology and customer interface provider, facilitating access to the services of regulated partners.
All funds, accounts, and digital assets are held and safeguarded in accordance with Rail’s applicable regulatory obligations.
3. Who May Use the Website
The Website and related services are available only to individuals and entities who:
Are at least 18 years of age; and
Are legally permitted to use the services under the laws of their country of residence.
By using the Website, you represent and warrant that you meet these criteria and are not subject to any sanctions, prohibitions, or restrictions under applicable law.
4. Content and Intended Use
We may modify the Website, Products, or content at any time without notice. The Website and all associated materials are provided “as is” and “as available”.
While we strive to ensure accuracy, the content is for general informational purposes only and should not be relied upon as legal, financial, or investment advice.
5. Reliance on Third-Party Content
The Website may include content supplied by third parties, including partners such as Rail, Stripe, Visa, and others. We do not control or verify such content and disclaim responsibility for its accuracy or completeness.
Any relationship you form with Rail or other third-party providers is governed directly by their own legal agreements and policies.
6. Services
Banqeta provides access to the following:
Traditional and digital currency accounts and wallets (powered by Rail)
Virtual Visa cards (issued via regulated partners)
Global payments, transfers, and exchange functionality
Subscription-based access to the Banqeta platform and dashboard
Traditional and digital currency services are provided under Rail’s regulatory framework and terms.
7. Subscription Model and Payment Terms
Our services operate on a subscription basis. When you subscribe, you gain access to our services and platform functionality for one month from the date of activation.
Subscription fees are listed on our Website at www.banqeta.com/pricing.
Payments may be made via bank card or direct transfer to our settlement account, with details provided during onboarding or via hello@banqeta.com.
To cancel your subscription, you must use the cancellation function available in your Banqeta dashboard. If you experience issues, contact us at hello@banqeta.com.
We do not offer refunds for partial months or unused subscription periods.
Accounts may be suspended after 30 days of non-payment and terminated after six months of inactivity.
Banqeta reserves the right to terminate access if fraudulent or non-compliant activity is identified.
8. Pricing and Changes to Services
We may revise the pricing of our Services, introduce new fees, or modify the scope of Services from time to time.
Any changes will be posted on our Website at least 30 days before taking effect. Continued use of the Services after the effective date of such changes constitutes acceptance of the updated pricing and Services.
9. Privacy
Your use of the Website and services is governed by our Privacy Policy and, where applicable, the Rail Privacy Policy linked above.
Banqeta collects and processes personal data in line with applicable data protection laws. Where required for verification or compliance, your information may be securely shared with Rail and other regulated partners.
10. Account Security
You are responsible for maintaining the confidentiality of your login credentials and account information. You must immediately notify Banqeta if you suspect any unauthorised access or security breach.
You are responsible for all activities under your account, whether authorised or not.
11. Restricted Jurisdictions
Banqeta cannot onboard or service entities or UBOs located in the following jurisdictions:
Abkhazia, Afghanistan, Albania, Angola, Belarus, Bosnia and Herzegovina, Burma (Myanmar), Burundi, Central African Republic, Cuba, Democratic People’s Republic of Korea (North Korea), Democratic Republic of the Congo, Eritrea, Ethiopia, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Ivory Coast (Côte d’Ivoire), Kosovo, Lebanon, Liberia, Libya, Macedonia, Mali, Myanmar (Burma), Nagorno-Karabakh, Nicaragua, Northern Cyprus, Pakistan, Russia, Sahrawi Arab Democratic Republic, Serbia, Sierra Leone, Somalia, Somaliland, South Ossetia, South Sudan, Sudan, Syria, Ukraine, Venezuela, Yemen, Zimbabwe.
12. Prohibited Businesses
Use of Banqeta’s services is prohibited for illegal products or services, unlicensed financial activities, counterfeit or infringing goods, deceptive or pyramid schemes, adult entertainment or escort services, firearms or hazardous materials, gambling or cash-intensive operations, and marijuana or related products.
13. Disclaimer of Warranties
Banqeta provides its platform on an “as is” and “as available” basis.
While we work with reputable partners such as Rail, we do not guarantee uninterrupted operation or security of third-party systems.
We disclaim all warranties, whether express or implied, including merchantability, fitness for purpose, or non-infringement.
14. Limitation of Liability
Banqeta is not responsible for any loss related to funds, assets, or services provided by third-party regulated partners, including Rail.
To the maximum extent permitted by law, Banqeta’s total liability for any claim arising from your use of the Website or Services shall not exceed the total fees paid by you to Banqeta in the twelve (12) months preceding the claim.
15. Complaints and Dispute Resolution
For complaints, contact hello@banqeta.com.
If your concern relates to traditional currency accounts or digital wallets, it may be referred to Rail (Layer 2 Financial Inc.) under its Customer Agreement.
Banqeta will make reasonable efforts to resolve disputes in good faith before legal proceedings are considered.
16. Governing Law and Jurisdiction
These Terms are governed by the laws of Australia. Any dispute shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.
17. Entire Agreement
These Terms of Use, together with the Privacy Policy and any incorporated third-party agreements, constitute the entire agreement between you and Banqeta Pty Ltd and supersede all prior agreements or representations.